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Foodie in training. Currently focusing on my senior year curriculum, so there have not been recent posts. Please peruse previous posts for recommendations!

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Wednesday, May 30, 2012

G'Raj Mahal - Rainey Street Food Truck Review

I've been to Rainey a handful of times, but this occasion was special: my last day as an intern with the company I had been with since January, my first office happy hour and my finally turning 21 (I was the only underage intern all semester)!

After a few measly pretzels for lunch, I was ready to try a new food truck in the historic district of Austin. First we stopped off at Clive where I was comped a drink from the friendly bartender and forced to drink tequila far too early in the day. "But we're CELEBRATING" they said. Right.

The sweet Belgian beer I was sipping couldn't hold me over much longer, so three of us headed across the street to G'Raj Mahal. None of us had ever tried it and I had heard great things about the food.

Photo cred: Tracy Hunter
It was 6 p.m. on a Friday and the place was packed. I enjoyed the sheer hangings and lights that made the place feel like a little shaded vacation spot. We placed our order to-go and sat down in a few squat law chairs.

Okay, I know I said it was a Friday evening, and I even acknowledged that it was busy, but we waited 45 minutes for our 3 orders all the while watching plate after plate go out to the tables around us. If the conversation and company hadn't been so great, I would have definitely said something by the 35 minute mark.

On top of that, when we finally received our food, the hostess double charged my friend's card and asked if the other friend could just give her cash, so they didn't have to handle it. I thought this was unprofessional, especially having worked in the bar and restaurant industry since I was 15.

The food, though a little pricey for a food truck at $14 a plate, was delicious and hit the spot. I was advised against the non-cream sauces and went instead for the Chicken Korma. Cream sauce with cashews and golden raisins. I added paneer, a suggestion of the hostess, that reminded me of a slighty chewier, cube shaped mozzarella. I may be way off, but comparing Indian to Italian is what I've got to work with.

I didn't get to snag a pic, but this is close to what it looked like, with more sauce of course.
Photo cred: ERecipe
The sauce was creamy and just what I needed after a long day on an empty stomach. The Basmati rice was cooked perfectly, and the chicken was great too. Next time, I'd like to add a little spice to the dish though.

If I were a star-ratings kind of site G'Raj Mahal would rank as follows:
Ambiance 4/5 stars
Customer Service 1/5 stars
Price 3/5 stars
Food 4/5 stars

I hope the next time I go back, the one outlier will be brought up. I'll even order my food at the table if that's what it takes.

What are your opinions of good food and bad service? Is it worth it?

3 comments:

  1. Despite your less than enviable customer service experience it's nice to see you didn't let that taint your reviews on the food and ambiance itself. Hopefully the Mahal knows about this and adjusts accordingly.

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    Replies
    1. Thanks, I appreciate how you recognized that. I try to be as objective as possible and it's rare that I have a flat out negative review. I've talked to a couple of folks that said they had the same problem with G'Raj Mahal, good food, but bad customer service.

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  2. Well it's pretty rare to find such objective reviews, and it only testifies to your credibility as a reviewer. It's forums like this that will hopefully draw the attention of the owner. It can only serve to improve the customer experience over the long run, so I'm sure future patrons thank you in advance!

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